PIBBS Industries Return Policy
Pibbs Industries' Equipment and Products are designed and distributed for Licensed Professional use only. Any installations are to be made by a Licensed Professional Contractor or Licensed Plumber. In addition, all items that are to be affixed to a permanent structure (i.e. wall arm) must be done so by a licensed professional contractor. Proof of such installations must be supported by a copy of a Paid Invoice by the Contractor/Plumber. Failure to follow the above instructions will render any and all warranties null and void.
Pibbs has a 7 day product return policy and will also not accept returns on any heavy freight items. A minimum 20% restock fee will be charged and the customer is responsible for paying shipping costs both ways. All returned items must be in new unused condition and in original packaging. Should an item need to be returned to Pibbs, a Return Merchandise Authorization Number (RMA) MUST be obtained and be duly noted on all packages and communications.